Knowledge

What is changing — and what follows from it.

Google updates, AI search, new booking routes: we sort out what is genuinely relevant for hotels and destinations. No buzzword bingo — just what counts from tomorrow.

Some articles are not translated yet and appear in German. Titles and summaries are translated throughout.

74 articles

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AI in daily operations

AI in workforce planning: rotas, recruitment and the enduring skills shortage

20 September 2026 · 4 min read

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Direct bookings & platforms

Google now books along: what AI Mode means for your hotel

19 September 2026 · 3 min read

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Direct bookings & platforms

Google UCP for lodging: when AI assistants book your hotel room directly

18 September 2026 · 4 min read

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Strategy & leadership

The AI baseline assessment: how to find out where your business really stands

11 September 2026 · 5 min read

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Advertising & campaigns

AI-generated videos in paid ads: what hotels need to know now

10 September 2026 · 5 min read

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Visible in AI & search

Keyword research for hotels: what guests are really searching for

08 September 2026 · 4 min read

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Visible in AI & search

Measuring AI visibility: which KPIs really matter for hotels

05 September 2026 · 4 min read

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Advertising & campaigns

Off-season marketing for hotels: how to fill quiet months with purpose

04 September 2026 · 4 min read

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AI in daily operations

From data silo to shared foundation

29 August 2026 · 5 min read

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Direct bookings & platforms

Google AI Mode can now book hotels: what this means for your hotel

28 August 2026 · 4 min read

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Strategy & leadership

Marketing budget 2027: why hotels should approach their planning differently now

25 August 2026 · 4 min read

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Advertising & campaigns

ChatGPT ads in Europe: why hoteliers should look closely right now

22 August 2026 · 4 min read

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Guests & market

Reviews in the AI age: why your stars now count twice

21 August 2026 · 5 min read

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Visible in AI & search

Structured data for hotels: how to stand out on Google with star ratings, prices and reviews

20 August 2026 · 5 min read

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Guests & market

How user reviews of activities shape the visibility of an entire region

18 August 2026 · 4 min read

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AI in daily operations

The data graveyard most hotels are sitting on

15 August 2026 · 4 min read

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AI in daily operations

AI in everyday hotel operations: where it really helps — and where it becomes a trap

13 August 2026 · 5 min read

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Visible in AI & search

How to write copy that AI actually uses as an answer

11 August 2026 · 5 min read

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Direct bookings & platforms

Radisson now bookable via ChatGPT: what the new AI app means for your hotel

29 July 2026 · 5 min read

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Visible in AI & search

Why a «nice website» isn't enough: what AI systems can really read from your hotel website

28 July 2026 · 5 min read

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Strategy & leadership

Cooperative marketing: when hotel, mountain railway and tourist office advertise together

27 July 2026 · 4 min read

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Website & conversion

SEO hotel: why a slow website costs you bookings

27 July 2026 · 5 min read

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Strategy & leadership

Online marketing for hotels without a marketing department: a 90-day roadmap

25 July 2026 · 5 min read

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Advertising & campaigns

AI in social advertising: why creatives decide your bookings

22 July 2026 · 4 min read

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Visible in AI & search

How visible is your hotel really — on Google and in ChatGPT & Co.?

20 July 2026 · 5 min read

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AI in daily operations

Is AI also putting jobs at risk in the hotel industry?

19 July 2026 · 5 min read

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Visible in AI & search

Content clusters instead of single articles: how tourism websites build topical authority

17 July 2026 · 4 min read

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Strategy & leadership

Online marketing for hotels: which channels really pay off in 2026 – and what they should cost

16 July 2026 · 5 min read

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Strategy & leadership

Looking for a tourism marketing agency? Why specialisation makes the difference today

15 July 2026 · 4 min read

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Strategy & leadership

The most common online marketing mistakes made by small Swiss hotels

14 July 2026 · 4 min read

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Visible in AI & search

Local SEO for tourism regions: how small places compete against big names

14 July 2026 · 4 min read

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Website & conversion

Conversion rate optimisation for hotel websites: why 98 out of 100 visitors leave without booking — and what you can do about it

11 July 2026 · 6 min read

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Strategy & leadership

The winners in hotel marketing build systems, not isolated measures

10 July 2026 · 5 min read

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Visible in AI & search

ChatGPT is losing market share — what this means for your hotel

09 July 2026 · 5 min read

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Guests & market

Timing seasonal campaigns correctly: what 2026 booking data reveals about lead times

07 July 2026 · 4 min read

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AI in daily operations

AI in hotels: start now or wait for the next generation?

02 July 2026 · 5 min read

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Strategy & leadership

Why destinations need to tick differently than individual hotels

02 July 2026 · 4 min read

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Visible in AI & search

PR as a GEO lever: why media mentions make your hotel visible in ChatGPT

30 June 2026 · 5 min read

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Visible in AI & search

Why ChatGPT recommends your hotel — if you have this one page on your website

28 June 2026 · 9 min read

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Direct bookings & platforms

Agentic AI: why hotels must rethink their booking systems now

26 June 2026 · 4 min read

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AI in daily operations

Why don't hotels have their own AI budget – and what does that really cost?

25 June 2026 · 5 min read

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Visible in AI & search

Google Business Profile 2026: what hoteliers need to change so AI can find them

23 June 2026 · 8 min read

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Direct bookings & platforms

Price parity in Switzerland: why it sabotages your direct bookings — and how to change that

19 June 2026 · 5 min read

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AI in daily operations

The illusion of free AI: why hotels should use the paid version

13 June 2026 · 7 min read

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AI in daily operations

What happens if your AI tool gets blocked overnight?

13 June 2026 · 4 min read

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Visible in AI & search

Zero-click searches on Google: what this means for your hotel

12 June 2026 · 5 min read

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Advertising & campaigns

Google Marketing Live 2026: what hoteliers need to know about AI advertising now

07 June 2026 · 5 min read

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Guests & market

Do you really know your guests? Why buyer personas will matter more than ever in 2026

04 June 2026 · 5 min read

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AI in daily operations

Labelling AI content: what's coming for hotels from August 2026 – and how to get it right

28 May 2026 · 10 min read

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Advertising & campaigns

New campaign formats at Google: what hoteliers need to know about AI Max and AI search

22 May 2026 · 5 min read

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Visible in AI & search

Google I/O 2026: what the new AI features mean for your hotel

20 May 2026 · 5 min read

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Advertising & campaigns

Likes lie: why hotels need to rethink their social media KPIs now

20 May 2026 · 4 min read

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Direct bookings & platforms

The underestimated channel: how hotels achieve more direct bookings with email marketing — without large budgets

15 May 2026 · 5 min read

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Advertising & campaigns

Metasearch 2026: is Google Hotel Ads still worth it for small properties?

14 May 2026 · 5 min read

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Strategy & leadership

"Online marketing" no longer exists — there is only marketing

06 May 2026 · 6 min read

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Website & conversion

Why your hotel website is your most important sales tool in 2026 – and how to use it

02 May 2026 · 4 min read

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Strategy & leadership

Why does a hotel buy its bread rolls from the baker — but do its marketing in-house?

01 May 2026 · 5 min read

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Website & conversion

Hyper-personalisation 2.0: when your hotel website responds to every guest individually — and boosts direct bookings

28 April 2026 · 4 min read

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Guests & market

The historic power shift: why Google is now the most important review platform for your hotel

22 April 2026 · 5 min read

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Visible in AI & search

Hotel marketing 2026: why 94% of hotels are invisible in AI search

19 April 2026 · 4 min read

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Guests & market

Google now tracks hotel prices — and guests know more than ever before

18 April 2026 · 4 min read

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Website & conversion

Requirements for a booking engine on the hotel website

16 April 2026 · 9 min read

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Guests & market

Buyer personas for hotels: a step-by-step guide with AI prompts

16 April 2026 · 3 min read

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Direct bookings & platforms

Google becomes a booking agent — what this means for hotels and restaurants

14 April 2026 · 3 min read

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Direct bookings & platforms

Booking.com overtakes Google: what the new booking figures mean for your hotel marketing

10 April 2026 · 4 min read

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Guests & market

76% of the Swiss population use ChatGPT & Co.: what the new AI figures mean for your hotel marketing

05 April 2026 · 3 min read

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Guests & market

The 5 biggest changes in guest behaviour since 2020

03 April 2026 · 3 min read

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AI in daily operations

Hotel videos with AI: how to create engaging social media videos from photos and text

30 March 2026 · 3 min read

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Guests & market

The modern hotel customer journey: 10 touchpoints you need to optimise

25 March 2026 · 3 min read

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Strategy & leadership

The 5 most important KPIs in hotel marketing (and how to measure them without expensive tools)

17 March 2026 · 4 min read

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Direct bookings & platforms

Marriott and Google usher in a new era: will AI soon be booking hotels?

15 March 2026 · 3 min read

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Direct bookings & platforms

Agentic commerce: make your hotel bookable for AI assistants

13 March 2026 · 3 min read

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Visible in AI & search

Google AI Overviews: the new shop window for your hotel

13 March 2026 · 3 min read

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Advertising & campaigns

Meta Ads for hotels: what fundamentally changed in 2026

06 May 2025 · 3 min read

Initial consultation

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